Terms and Conditions
Last Updated: January 2025
These Terms and Conditions govern your use of haveen resiides website and accommodation services. By accessing or using our services, you agree to be bound by these terms.
1. Definitions
"Service" refers to accommodation services provided by haveen resiides including executive studios, shared living spaces, corporate housing, short-term stays, and student housing programs.
"User" or "You" means any person accessing our website, using our services, or entering into accommodation agreements with haveen resiides.
"Content" includes all text, images, videos, documents, and materials available on our website or provided through our services.
"We/Us/Our" refers to haveen resiides, a Singapore-based accommodation service provider operating under Singapore law.
2. Use of Services
Eligibility and Account Requirements
- Users must be at least 18 years old to enter into accommodation agreements
- Account registration may be required for certain services and ongoing communications
- Users are responsible for maintaining the confidentiality of their account information
- Accurate and current information must be provided during registration and booking processes
- International students and professionals must provide valid documentation as required by Singapore law
Service Availability and Booking
- Services are provided for residential accommodation purposes only
- Availability is subject to current capacity and booking schedules
- Booking confirmations are subject to successful completion of screening processes
- Pricing and availability may change without prior notice
- We reserve the right to refuse service based on our screening criteria
Payment Terms
- Payment schedules and methods are specified in individual accommodation agreements
- Security deposits are required for all accommodation types
- Late payment fees may apply as outlined in lease agreements
- Refund policies vary by accommodation type and circumstances
- All payments must be made in Singapore Dollars unless otherwise specified
3. Prohibited Uses
Users may not engage in the following activities:
Legal Violations
- Violate any applicable Singapore or international laws
- Engage in illegal activities on the premises
- Use accommodations for unauthorized commercial purposes
- Subletting without written permission
Property Misuse
- Damage or alter property without authorization
- Exceed occupancy limits specified in agreements
- Install unauthorized equipment or modifications
- Use facilities in ways that disturb other residents
Technology Abuse
- Attempt unauthorized access to systems or networks
- Transmit harmful or malicious code
- Interfere with website functionality or security
- Use excessive bandwidth that affects other users
Community Disruption
- Harass, threaten, or intimidate other residents or staff
- Engage in discriminatory behavior based on protected characteristics
- Violate community guidelines or house rules
- Create excessive noise or disturbances
4. Intellectual Property Rights
Our Content
- All content on our website remains the property of haveen resiides
- Limited license is granted for personal, non-commercial use only
- No reproduction, distribution, or modification without written permission
- Trademarks, logos, and brand names are protected intellectual property
- Photography and virtual tours are copyrighted materials
User-Generated Content
- You retain ownership of content you submit through our platforms
- By submitting content, you grant us license to use it for business purposes
- Content must not infringe on third-party intellectual property rights
- We reserve the right to remove content that violates these terms
- You are responsible for ensuring you have rights to submit any content
Third-Party Content
Our website may contain links to third-party websites or reference third-party services. We do not claim ownership of such content and are not responsible for its accuracy, legality, or appropriateness. Use of third-party services is subject to their respective terms and conditions.
5. Disclaimers and Limitations of Liability
Service Disclaimers
- Services are provided "as is" without warranties of any kind
- We do not warrant uninterrupted or error-free service availability
- No guarantee is made regarding specific outcomes or experiences
- Accommodation conditions may vary and are subject to normal wear and tear
- We disclaim warranties regarding third-party services or content
Limitation of Liability
Maximum Liability: Our total liability for any claims arising from our services is limited to the amount of fees paid by you for the specific service period in question.
Excluded Damages: We are not liable for indirect, incidental, consequential, or punitive damages including but not limited to:
- Loss of profits, data, or business opportunities
- Personal injury not directly caused by our negligence
- Property damage beyond normal security deposit coverage
- Emotional distress or inconvenience
- Third-party actions or omissions
User Responsibility
- Users assume responsibility for their personal safety and property
- Adequate insurance coverage for personal belongings is recommended
- Users are liable for damages beyond normal wear and tear
- Compliance with local laws and regulations is user's responsibility
- Users must report safety concerns or issues promptly
6. Dispute Resolution
Resolution Process
Informal Resolution
Contact our customer service team first to attempt informal resolution of any disputes or concerns.
Mediation
If informal resolution fails, disputes may be submitted to mediation through Singapore Mediation Centre.
Arbitration or Court Proceedings
Unresolved disputes shall be subject to Singapore courts' jurisdiction and Singapore law.
Governing Law and Jurisdiction
- Applicable Law: These terms are governed by Singapore law
- Jurisdiction: Singapore courts have exclusive jurisdiction over disputes
- Language: English is the official language for all legal proceedings
- Limitation Period: Claims must be brought within two years of the incident
7. General Provisions
Termination
- Either party may terminate accommodation agreements with appropriate notice as specified in individual contracts
- We reserve the right to terminate services immediately for violations of these terms
- Termination does not affect obligations that accrued prior to termination
- Certain provisions of these terms survive termination including intellectual property and limitation of liability clauses
Changes to Terms
- We reserve the right to modify these terms at any time
- Material changes will be communicated via email or website notice
- Continued use of services after changes constitutes acceptance of new terms
- Version control and dating ensure clarity about applicable terms
Severability and Entire Agreement
Severability
If any provision is found unenforceable, the remainder of the terms remain in full force and effect.
Entire Agreement
These terms, along with specific accommodation agreements, constitute the complete agreement between parties.
Contact Information
For questions about these terms or to report violations:
legal@{domain}
+65 6824 5139
156 Telok Ayer Street
Singapore 068611