Privacy Policy
Last Updated: January 2025
At haveen resiides, we are committed to protecting your privacy and ensuring the security of your personal data in accordance with Singapore's Personal Data Protection Act (PDPA) and international best practices.
Our Privacy Commitment
haveen resiides values your trust and is committed to transparency in how we collect, use, and protect your personal information. This privacy policy explains our practices regarding personal data when you use our website, services, or interact with our accommodation facilities.
This policy applies to all personal data we collect through our website, accommodation services, customer support interactions, and any other touchpoints where you provide information to haveen resiides.
Information We Collect
Personal Information You Provide
- Contact Information: Name, email address, phone number, mailing address
- Accommodation Applications: Employment details, income verification, emergency contacts
- Payment Information: Bank details for rent payments, credit check authorization
- Identification Documents: Passport, national ID, work permits for verification purposes
- Communication Records: Messages, emails, and inquiries sent through our contact forms
Information Collected Automatically
- Website Usage Data: IP address, browser type, pages visited, time spent on site
- Device Information: Device type, operating system, screen resolution
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Session data, preferences, analytics information
Legal Basis for Processing
Consent
For marketing communications and optional services
Contract Performance
To provide accommodation services and fulfill agreements
Legitimate Interest
For business operations, security, and service improvement
Legal Obligation
For tax reporting, regulatory compliance, and safety requirements
How We Use Your Information
Service Delivery
- Process accommodation applications and bookings
- Conduct tenant screening and background verification
- Manage lease agreements and rental payments
- Provide customer support and maintenance services
- Facilitate move-in and move-out procedures
Business Operations
- Improve our website and service quality
- Analyze usage patterns and customer preferences
- Develop new services and features
- Conduct market research and customer satisfaction surveys
- Ensure security and prevent fraudulent activities
Communication
- Respond to inquiries and support requests
- Send service updates and important announcements
- Share promotional offers and accommodation availability
- Provide community event information
- Send renewal reminders and lease notifications
Legal Compliance
- Comply with Singapore housing regulations
- Report tax and financial information as required
- Respond to legal requests and investigations
- Maintain records for audit and compliance purposes
- Protect rights and enforce terms of service
Data Protection and Security
Security Measures
Technical Safeguards
- SSL encryption for data transmission
- Secure servers with access controls
- Regular security updates and patches
- Firewall and intrusion detection systems
Administrative Controls
- Staff training on data protection
- Access restrictions based on job roles
- Regular security audits and assessments
- Data breach response procedures
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Contact Form Data: 3 years from submission
- Tenant Records: 5 years after lease termination
- Financial Records: 7 years for tax and legal compliance
- Marketing Data: Until consent is withdrawn
- Website Analytics: 26 months for Google Analytics data
Data Breach Notification
In the unlikely event of a data breach that poses risks to your rights and freedoms, we will notify the relevant authorities within 72 hours and inform affected individuals without undue delay, providing clear information about the nature of the breach and the steps we are taking to address it.
Your Privacy Rights
Right to Access
Request a copy of the personal data we hold about you and information about how it's processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data when it's no longer necessary for the original purpose.
Right to Data Portability
Receive your personal data in a structured, commonly used format for transfer to another service.
Right to Object
Object to processing of your personal data for direct marketing or legitimate interests.
Right to Withdraw Consent
Withdraw consent for processing activities that rely on your consent as the legal basis.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.
privacy@{domain}
+65 6824 5139
156 Telok Ayer Street
Singapore 068611
Third-Party Services and Data Sharing
Service Providers
We work with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your data and use it only for the specific services they provide to us:
- Payment Processors: For secure handling of rental payments and deposits
- Background Check Services: For tenant screening and verification
- Cloud Storage Providers: For secure data storage and backup
- Email Service Providers: For communication and marketing emails
- Analytics Services: For website performance and user behavior analysis
Legal Disclosures
We may disclose your personal information when required by law or to protect our rights and safety:
- In response to legal process, court orders, or government requests
- To investigate suspected fraud, harassment, or illegal activities
- To protect the safety of our residents, staff, and property
- In connection with business transfers or mergers
International Transfers
Some of our service providers may be located outside Singapore. When we transfer personal data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms under Singapore's PDPA.
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any sharing of data is strictly limited to the purposes described in this policy and with your consent where required.
Contact Information and Policy Updates
Data Protection Contact
For all privacy-related questions, concerns, or requests, please contact our data protection team:
Primary Contact
Email: privacy@{domain}
Phone: +65 6824 5139
Response Time: Within 48 hours
Mailing Address
haveen resiides
Attn: Data Protection Officer
156 Telok Ayer Street
Singapore 068611
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes:
- We will post the updated policy on our website with a new "Last Updated" date
- We will notify existing tenants via email or written notice
- For significant changes, we may seek renewed consent where required
- We will maintain previous versions for reference upon request
Supervisory Authority
If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg or call their hotline at 1800-275-7372.